Privacy Policy

1. Data protection at a glance

General information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data with which you can be personally identified. Detailed information on the subject of data protection can be found in our data protection declaration listed below this text.

Data collection on this website

Who is responsible for data collection on this website? The data processing on this website is carried out by the website operator. You can find their contact details in the section “Notice regarding the responsible party” in this data protection declaration.

How do we collect your data? Your data is collected, on the one hand, by you communicating it to us. This may be data that you enter into a contact form, for example, or when booking appointments (Calendly) and registering for seminars (Jotform). Other data is collected automatically or with your consent when you visit the website through our IT systems. This is primarily technical data (e.g. internet browser, operating system or time of page view).

What do we use your data for? Part of the data is collected to ensure the website is provided without errors. Other data can be used to analyze your user behavior (Google Analytics). If contracts are concluded via the website (e.g. seminar registrations), the data is used for contract processing and payment processing.

2. Hosting

We host the contents of our website with the following provider: IONOS The provider is IONOS SE, Elgendorfer Str. 57, 56410 Montabaur. When you visit our website, IONOS collects various log files including your IP addresses. Details can be found in IONOS’ privacy policy: https://www.ionos.de/terms-gtc/terms-privacy.

3. General information and mandatory information

Notice regarding the responsible party

The responsible party for data processing on this website is: Lisa (Elisabeth) Svensson Morawitzkystr. 4 80803 Munich Phone: +491635178577 Email: svensson@coaching-therapie-muenchen.de

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content. When encryption is enabled, data that you transmit to us (e.g. via contact forms or during payments) cannot be read by third parties.

Encrypted payment transactions

Payment transactions via common payment methods (e.g. Visa/MasterCard, PayPal) are carried out exclusively via encrypted SSL or TLS connections. We use external payment service providers to process your payments securely.

4. Data collection and third-party tools

Google Tag Manager & Google Analytics

We use the Google Tag Manager to manage website tags. The tool itself does not collect any personal data, but triggers other tags (such as Google Analytics). Google Analytics (provider: Google Ireland Limited) is used for the statistical evaluation of website usage. This only takes place after your explicit consent via our cookie banner (Art. 6 para. 1 lit. a GDPR).

Google Ads & Conversion Tracking

We use Google Ads to draw attention to our offers in search results. By means of conversion tracking, we can determine whether a user has performed a specific action (e.g. filled out a contact form) after clicking on an ad. This also only takes place on the basis of your consent.

Jotform (seminar registration)

We use the Jotform service (Jotform Inc., USA) for our online forms and seminar registrations. The data you enter is processed on Jotform’s servers. We have concluded a contract with Jotform for order processing. The use takes place for the fulfillment or initiation of a contract (Art. 6 para. 1 lit. b GDPR).

Calendly (appointment booking)

To enable you to book appointments easily, we use Calendly (Calendly LLC, USA). When you book an appointment, the data is transferred to Calendly. The legal basis is Art. 6 para. 1 lit. b GDPR (contract fulfillment).

Zoom (online sessions)

We use Zoom (Zoom Video Communications, Inc., USA) for video sessions and online seminars. Metadata of the communication as well as profile and content data may be processed. We use Zoom to provide our services (Art. 6 para. 1 lit. b GDPR).

5. Cookies

We use the consent tool “Real Cookie Banner” to manage the cookies and similar technologies (tracking pixels, web beacons, etc.) used and the related consents. Details on how “Real Cookie Banner” works can be found at <a href=”https://devowl.io/de/rcb/datenverarbeitung/” rel=”noreferrer” target=”_blank”>https://devowl.io/de/rcb/datenverarbeitung/</a>.

The legal bases for the processing of personal data in this context are Art. 6 para. 1 lit. c GDPR and Art. 6 para. 1 lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

6. Payment providers and contract data

Processing of customer and contract data

We collect and process personal data insofar as it is necessary for the establishment or amendment of the legal relationship (e.g. name and address for invoices for seminars). This is done on the basis of Art. 6 para. 1 lit. b GDPR.

Payment services (e.g. PayPal, Stripe)

When booking services subject to a fee, your payment data will be transmitted to the respective payment service provider. The transmission takes place exclusively for the purpose of payment processing and only to the extent that it is necessary for this purpose.

7. Newsletter

If you have consented, we will use your email address to send you information about our offers. The dispatch takes place by ourselves or via a service provider. You can unsubscribe at any time via the unsubscribe link in the email.

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8. Plugins and Tools

YouTube with enhanced data protection

This website includes videos from the YouTube website. The website is operated by Google Ireland Limited

(“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

When you visit one of these websites that has YouTube embedded, a connection to the

YouTube servers is established. The YouTube server is informed which of our pages you

have visited. If you are logged into your YouTube account, you allow YouTube to access your

Surf behavior directly to your personal profile. You can prevent this by logging out of

Log out of your YouTube account.

We use YouTube in enhanced privacy mode. Videos that are in enhanced privacy mode

are played, according to YouTube, are not used to personalize browsing on YouTube

used. Ads that are played in enhanced privacy mode are also not

personalized. No cookies are set in enhanced privacy mode. Instead,

however, so-called local storage elements are stored in the user’s browser, which are similar to cookies

contain personal data and can be used for recognition. Details about

enhanced privacy mode can be found here:

https://support.google.com/youtube/answer/171780.

If necessary, further data processing operations can be carried out after a YouTube video has been activated

be triggered, over which we have no influence.

9 / 11The use of YouTube is in the interest of an appealing presentation of our online offers.

This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. If a corresponding

Consent has been requested, the processing takes place exclusively on the basis of Art. 6 para. 1 lit. a

GDPR and § 25 Para. 1 TDDDG, insofar as the consent includes the storage of cookies or access to

Information in the user’s end device (e.g. device fingerprinting) within the meaning of the TDDDG. The

Consent can be revoked at any time.

Further information about data protection at YouTube can be found in their data protection declaration at:

https://policies.google.com/privacy?hl=de.

The company has a certification according to the “EU-US Data Privacy Framework” (DPF). The

DPF is an agreement between the European Union and the USA that ensures compliance with

European data protection standards for data processing in the USA. Every after

The DPF-certified company undertakes to comply with these data protection standards. Further

Information on this can be obtained from the provider at the following link:

https://www.dataprivacyframework.gov/participant/5780.

Google Maps

This page uses the Google Maps map service. The provider is Google Ireland Limited (“Google”), Gordon

House, Barrow Street, Dublin 4, Ireland. With the help of this service, we can integrate map material on our website.

To use the functions of Google Maps, it is necessary to save your IP address. This information is usually transferred to a Google server in the USA and stored there.

The provider of this site has no influence on this data transfer. When Google Maps is activated, Google can use Google Fonts for the purpose of uniform display of fonts. When you call up Google Maps, your browser loads the required web fonts into its browser cache in order to display texts and fonts correctly.

The use of Google Maps is in the interest of an appealing presentation of our online offers and an easy findability of the locations we have indicated on the website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR. If a corresponding consent has been requested, the processing takes place exclusively on the basis of Art. 6 para. 1 lit. a GDPR and § 25 Para. 1 TDDDG, insofar as the consent includes the storage of cookies or access to information in the user’s end device (e.g. device fingerprinting) within the meaning of the TDDDG. The consent can be revoked at any time.

The data transfer to the USA is based on the standard contractual clauses of the EU Commission.

Details can be found here:

https://privacy.google.com/businesses/gdprcontrollerterms/ and

https://privacy.google.com/businesses/gdprcontrollerterms/sccs/.

More information on how Google handles user data can be found in Google’s privacy policy: